We do not issue refunds for Massage Memberships. If you need to cancel your contract you will be charged for two (2) months of the remaining contract. If you have less than two (2) months remaining you will be charged for the remaining time on your contract. Please review your contract for exceptions to this policy.
Please note if your contract is ending you will be charged the monthly fee until you cancel your membership. Again please refer to your contract for further information on terms and conditions.
We do not issue refunds. However, we will issue a store credit for any purchases or prepaid massage services. Store credit can be used for future appointments and gift certificates.
We have a 24-hour cancellation policy. If youneed to cancel or reschedule your appointment please let us know 24 hours before your appointment time. If you fail to cancel within this time frame you will be charged a $35 cancellation/rescheduling fee, if you cancel 4 hours or less before your appointment you will be charged for the full price of your scheduled service. No Shows will be charged for the full price of your scheduled service, you will not be allowed to book again if you do not pay this fee. If you have Three (3) or more no-shows we will remove you from our client list and you will not be able to book an appointment without prepayment. If you are a massage member or have a prepaid package you will forfeit your one (1) massage from your package for cancellations or no-show. We understand life happens and there are times cancellations and no-shows cannot be avoided, we do make exceptions to this policy on a case by case basis.
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